This Privacy Policy explains how 9proxy collects, processes, stores, and protects the personal data of all players registered on the platform. We are committed to handling your information with transparency, care, and strict confidentiality.
Every piece of data transmitted between your device and the 9proxy platform is protected by industry-standard SSL (Secure Socket Layer) encryption. Login credentials, payment details, and personal information are never sent in plain text across any connection.
9proxy does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used exclusively to operate your account, process transactions, verify your identity, and improve the platform experience.
Payment data submitted through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard is handled through encrypted payment channels. 9proxy does not store full card numbers or mobile wallet PINs on its servers.
9proxy collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and legal compliance. We do not collect data for its own sake — every data point we hold serves a defined, documented purpose.
9proxy retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.
You have the right to access, correct, export, or request deletion of your personal data held by 9proxy at any time. To exercise any of these rights, contact our support team at support@9proxy.club. Requests are handled within 30 days of receipt.
Your Privacy Matters: This Privacy Policy forms part of the binding agreement between you ("the Player") and 9proxy ("we", "us", "our"). By registering an account or using any part of the 9proxy platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
9proxy operates the online casino and sports betting platform accessible at https://9proxy.club ("the Platform"). As the data controller for all personal information processed through the Platform, 9proxy is committed to maintaining the highest standards of data privacy and security for every player, with particular attention to the needs and expectations of our Bangladesh-based user base.
This Privacy Policy describes in detail what personal data we collect, the purposes for which we collect and use it, the legal grounds on which we rely to process it, how long we retain it, with whom we may share it, and what rights you have in relation to your data. We strongly encourage you to read this Policy in full alongside our Terms & Conditions and Responsible Gaming Policy.
Where we refer to "personal data" in this Policy, we mean any information that identifies or could reasonably be used to identify you as an individual, either on its own or in combination with other data we hold about you.
9proxy collects the following categories of personal data about you:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National Identity Card (NID) number, passport or driving licence details | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number, residential address (district, division, Bangladesh) | Account communication, transaction alerts, support |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details (where provided), transaction history, deposit and withdrawal records | Payment processing, withdrawal verification, fraud prevention |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bet amounts, wagering history, session duration, click-stream data | Responsible gaming monitoring, platform improvement, personalisation |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support quality assurance, dispute resolution, legal compliance |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and SMS notifications | Consent-based marketing communications |
We do not collect or store sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, unless you voluntarily disclose such information in the context of a responsible gaming or self-exclusion request.
9proxy collects personal data through the following channels:
9proxy uses your personal data for the following purposes:
9proxy processes your personal data on the following legal grounds, depending on the specific purpose of processing:
9proxy does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purposes:
9proxy uses cookies and similar tracking technologies to operate the Platform, enhance your user experience, and gather analytics. The following types of cookies are used:
You can manage cookie preferences through your browser settings. Most modern browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will affect your ability to log in and use the Platform.
9proxy does not use advertising or retargeting cookies that track your activity across third-party websites.
9proxy retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML / KYC legal obligation |
| Financial transaction records | 7 years from transaction date | Financial regulatory compliance |
| Identity verification documents | 5 years from account closure | AML compliance, dispute resolution |
| Gameplay and wagering history | 3 years from last activity | Responsible gaming monitoring, dispute resolution |
| Customer support records | 3 years from last interaction | Quality assurance, complaint handling |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of consent |
| Technical / server logs | 90 days | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, data is either securely deleted from our systems or anonymised in a manner that prevents it from being re-associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
As a player on the 9proxy platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@9proxy.club with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.
Request a copy of all personal data 9proxy holds about you, along with information about how it is being used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data we hold about you. We will correct verifiable errors within 14 days of a confirmed request.
Request deletion of your personal data where it is no longer needed for the original purpose, or where you withdraw consent. Note that legal retention obligations may prevent full erasure in some cases.
Request that we limit how we use your data while a correction request or objection is being assessed, or where processing is unlawful but you prefer restriction over deletion.
Request a copy of personal data you have provided to us in a structured, commonly used, machine-readable format, where processing is based on consent or contract.
Object to processing based on legitimate interests, including profiling, or to processing for direct marketing purposes. Marketing-related objections are actioned immediately upon receipt.
Please note that some rights are subject to limitations where processing is required to comply with a legal obligation, to exercise or defend legal claims, or where granting the request would adversely affect the rights of another individual. We will explain any such limitations clearly when responding to your request.
The 9proxy Platform is strictly for adults aged 18 years and above. We do not knowingly collect, process, or store personal data relating to any person under the age of 18. Any account found to belong to a person under the age of 18 will be closed immediately, and any data associated with that account will be deleted in accordance with our data retention procedures, except where retention is required by law.
If you believe a minor has registered an account on 9proxy, please contact our support team immediately at support@9proxy.club so that we can take prompt action. We take the protection of minors' data extremely seriously and will investigate all reports of potential underage access without delay.
Parents and guardians are encouraged to use parental control software to restrict access to gambling websites for minors in their household. Details of available tools are listed on our Responsible Gaming page.
9proxy implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Whilst we maintain robust security practices, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 9proxy will notify affected players without undue delay and will take all necessary steps to contain the breach and mitigate its impact.
The 9proxy Platform integrates with third-party service providers to deliver game content, process payments, and support platform operations. While we select these providers carefully and require them to meet our data protection standards through contractual agreements, we are not responsible for the privacy practices of independently operated third-party platforms.
This Privacy Policy applies solely to personal data collected and processed by 9proxy in the context of the Platform. If you follow a link to any third-party website or service from the Platform, you should review that party's privacy policy independently. 9proxy does not endorse or assume responsibility for the content or data practices of any third-party site.
All third-party data processors engaged by 9proxy are required to:
9proxy may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will publish the revised Policy on the Platform with an updated "Last Updated" date and, where practicable, notify you by email or in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the 9proxy Platform following the publication of any revised Policy constitutes your acceptance of the updated terms, to the extent permitted by applicable law.
If any change to this Policy would require your renewed consent for a processing activity previously based on consent, we will seek that consent explicitly before commencing the updated processing. You are not obligated to provide such consent, and declining will not affect your ability to continue using the Platform for purposes unrelated to that processing activity.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9proxy handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled in English and are addressed within 30 days of receipt.
For responsible gaming concerns or self-exclusion requests, please mark your message with the subject line "Responsible Gaming Request" for priority handling by our dedicated responsible gaming team.
Now that you understand how 9proxy protects your personal data, log in to your account, explore our games, or read our FAQ for any remaining questions.